Customer service

Our service team won’t stop until you are fully satisfied.

We aren’t satisfied until you are satisfied.

During the season, everything has to run smoothly on every stage, including rehearsal rooms and other ancillary spaces. Every day. Reliability is more than just a word: It forms the basis for success. From our experience with a wide variety of venues, we know that safe stage machinery is the foundation for all your work. We can offer you this security with our durable technology and reliable software solutions – combined with a dependable customer service team, which will help smooth out all problems, big or small.

Even after the premiere performance, we will be at your side long into the future to ensure the reliability and continued smooth operation of all equipment. Our in-house service team is available to you as a contact partner 24/7, collaborating with service companies in your neighbourhood.

Our customer service now supports more than 220 theatres, opera houses and other venues throughout Europe, Asia, the Gulf and South America, including over 170 in Germany.

24/7 hotline in English & German with feedback after max. 30 minutes.

On-site support through our branches in St. Petersburg, Shanghai, Hong Kong and Berlin.

Expertise in mechanical engineering and control technology.


In addition, we can support you with the following services:

  • Maintenance and preventive repair
  • Scheduled repairs
  • Replacement of older controls with modern systems
  • Fast delivery of spare parts
  • Troubleshooting and help with major problems
  • Updates for hardware and software
  • Bench testing
  • Expert inspections (Sachkundigenprüfung)
Contact persons

Our service team is always there for you.